Intel’s Response to the Pentium Bug

Start: Monday, December 30, 2024 3:45PM
End: Wednesday, January 1, 2025 3:30PM

Intel’s Response to the Pentium Bug

Intel's lack of transparency angered Pentium users, who discussed the issue in early internet forums. The press, including The New York Times and CNN, also applied significant pressure. In response, Intel initiated a recall.

Intel later reflected on the incident, stating:

"Since the chip flaw affected only a small fraction of users, Intel initially sought a limited-scale solution, identifying those most likely to be affected. However, the backlash taught the company an important lesson about consumer expectations."

The recall, launched six months after Intel first acknowledged the issue, cost nearly $475 million—equivalent to over $1 billion today when adjusted for inflation.

To address the FDIV bug, Intel created a revised version of the Pentium, as the defect stemmed from a physical design flaw in the processor circuitry. These revised models were distributed to affected users, saving the Pentium series and securing its success.

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